“I live in South Africa and found RJD Hearing Care over the internet, read some reviews and made electronic contact.
Having ascertained that the reviews were excellent, I paid my monies, e-mailed an audiologist report and Robert Donnan of RJD Hearing Care posted the hearing aids (having preset them to my audio-gram) and accessories to me.
I received them, fitted them and have had absolutely no issues.
Robert called to ensure fit and function and offered to remotely fine tune them should the need arise.
I have been ecstatic with both the service and the product and would certainly recommend RJD Hearing Care (through Robert) to anyone purchasing hearing aids.
Rest assured that whatever they claim to do, they will do!”
Alan has done work for our practice over the last 11 years. He first approached me about the possibility of wearing hearing aids 8 years ago. Last week, he finally got around to do doing something about it!
“I purchased my hearing aids 4 weeks ago and I am very impressed with the quality of the product and also how it as improved my day to day life. They are inconspicuous and easy to insert/ wear. I have the app on my phone allowing me to adjust the aids to suit my surroundings and also stream music or answer/make calls on my phone. A big thank you to Rob Donnan and his staff at RJD Hearing Care for their excellent service.”
“I have been known for being quite a loud character and have struggled with not clearly hearing exactly what people say for much of my adult life, but not really thought of doing anything about it. For years I have annoyed my wife and kids by asking my wife to repeat herself at home constantly, just thinking it was me being a stereotypical male and not listening! and am sure have been a real pain to my family at large for having to have the TV at home or radio in the car on far louder than anyone else felt acceptable.
At work, I have often struggled in meetings to catch the exact words colleagues or customers have said and often have had to rely on trying to lipread or concentrate very, very hard on what people were saying to me.
After my wife eventually nagged me enough to go for a hearing test, and after much research online to look for a company I thought I could trust, I found RJD Hearing. I filled out the online form and waited for contact…
From the first contact, I really was bowled over with Rob’s bedside manner. The first interaction was a phone call where he was immediately empathetic to my enquiry, during that call he quickly turned into a very consultative style, advising me on considerations for my choices, and also breaking down some of the taboos I had in my mind about hearing loss at my age.
On the first meeting, after having a hearing test and establishing the level of my loss of hearing, we discussed lifestyle and preferences and he recommended the Phonak Audeo Marvel and I left with them on a free trial. I returned for a second visit and I could appreciate the difference they were making at home to my general hearing and my quality of life, but I wasn’t wearing them out and about or at work. Rob was fabulous in his counselling to me, listening to everything I said about how I was feeling, how they were affecting me, what I was hearing etc. He made some changes to the programming of my hearing aids and sent me away again – with no pressure about buying them or even discussing the price or a payment plan.
On the second visit I had overcome wearing them socially, but still wasn’t wearing them during the working hours. Again Rob, was so calm and I felt, that he was interested about trying to improve my quality of life. He was so knowledgeable and enthusiastic about the subject, he wanted to listen to everything about how they were impacting my life and I genuinely felt he wanted to solve the problem for me. So again, he made some changes to the programming of my hearing aids and sent me away!
On the third visit, everything had changed, I was wearing them religiously from morning till night and now wouldn’t consider going anywhere without them (apart from swimming or the shower!)
I have now purchased my hearing aids and haven’t looked back! I am hearing small things, that make such a massive difference, like the birds singing or a clock ticking! I am more engaged with my kids, I have stopped annoying my wife by ignoring her, and the family home is more in harmony because I can hear everything they can.
At work, I am fully aware of everything everyone is saying in meetings. I travel a lot with my work and having my aids connect by Bluetooth to my phone means that if I am on a train, plane or in a hotel room, I can listen to my phone, or watch my iPad etc without needing an extra set of headphones , as I can stream the music or audio into my hearing aids. Not only that, but when driving, I often have two phones with me (my personal and my work phone) so I can use either phone, with my work phone connected to the car bluetooth and my personal phone connected to my hearing aids Bluetooth. This has proved quite life changing for me when travelling during working hours.
The only negative I can find to say about my experience with Rob Donnan is that I wish I had found him 10 years ago!
I cannot recommend his services highly enough.”
“Life Is Switched On”
At 4 years of age, I was seen as a naughty child. I wasn’t listening to teachers at school, I had a delay in my language development and suffered from constant fatigue. After a routine hearing test in school, I was diagnosed with a mild hearing loss. At 13 years old, my hearing became progressively worse (moderate loss), and I received my first pair of NHS hearing aids. I was embarrassed to admit my hearing loss as it was now more obvious. Bullying/teasing at school led me to hide my hearing aids under my hair, or not wear them at all. I relied on coping strategies (lip reading, note takers, subtitles, teacher of the deaf) and struggled through rather than excelled in school.
An MRI scan at 22 years old lead to my surgeon diagnosing me with a severe bilateral conductive hearing loss and otosclerosis. In 2014 after 10 operations and endless ear infections, I was lucky enough to become one of the first recipients of a Middle Ear Implant. My appointment at ‘The Switch On’ was a life changing day. Unfortunately I was unable to receive another implant for my other ear, as during surgery there was too much infection to attach the implant. This meant I had to wear my NHS hearing aid on my right ear. The unnatural sound, mould causing reoccurring infections and bulky size on my small ears, just wasn’t good enough for me. I wanted the same feeling I got previously at ‘The Switch On’.
I can state confidently, I got it! Since I purchased The Oticon Opn, I have heard sounds I don’t ever remember being able to hear. Examples being the biting point/revs in my car and certain frequencies of bass whilst listening to music. Whilst wearing the Oticon Opn, I have had no ear infections (now I don’t have a mould in my ear), and I’m now able to use the telephone independently. The ability to stream telephone calls and music right into my ear is fantastic. I am now able to enjoy music like never before as I don’t rely so much on the vibrations, I can hear the different frequencies. My friends have commented, noting my concentration fatigue has been reduced as I don’t have to rely so much on lip reading and worrying about feeling isolated in conversations.
All this, I have Rob at RJD Hearing Care to thank for! He allowed me to trial different hearing aids to find the right device to suit my needs. Throughout the fitting process, he was knowledgeable and was only interested in what works for my lifestyle. He listened, valued my opinion and I was never pressurised to buy at any stage of the trial period.
Having a deaf identity is important to me. I’m proud to wear my Hearing Aid and Middle Ear Implant. Rob, for giving me back my independence and increasing my confidence, I can’t thank and appreciate it enough!
Nuala Donnellan, 26
Visit RJD Hearing Care
“I’ve worn hearing aids for more than 40 years (since I was a toddler) so I thought I knew what I wanted: better hearing, no fuss. I got that, but I also got a lot more. Here’s how.
My hearing loss is more complicated than most, because it comes with a progressive loss of vision. With less than 5% of my sight remaining, I need to make the most of what I hear. Especially since I’m juggling three primary-age children, a guide dog, freelance writing/editing work and volunteer activities. I need to know when I drop something!
My old hearing aids were falling apart. I needed new ones. The latest technology is only available privately, but it’s pricey and I didn’t want to make an expensive mistake. So, I stalled, until one day I came across RJD Hearing Care’s advertisement offering free trials. They also gave the option of home visits, which are much more manageable for me, and that tipped the balance. I decided to give them a try.
I’ve met a lot of audiologists, so I felt sure I’d spot a scam. As soon as I met Rob, my doubts receded. He knew his stuff and his straightforward manner meant we could have a direct conversation with no hard-sell. Quite the opposite: I was let loose to try out a pair of Oticon iPhone-compatible hearing aids with no financial commitment. This is ground-breaking and makes such a difference: trying hearing aids in a soundproof office (or, in my case, my own kitchen) isn’t a guide to how they’ll perform out and about.
I loved the new aids. But disaster struck a couple of weeks later. Rob returned to fine-tune the settings and a software crash combined with manufacturer issues meant one aid was unusable for several weeks. But Rob came through for me: he replaced those aids with the latest top-of-the-range Oticon model at exactly the same price. And no bill yet: I could try them out first. I even took them abroad on holiday.
The sound was excellent: clearer, smoother, and more distinct than ever before. No feedback, either. Best of all, though, is the new iPhone-compatible technology. My phone streams via Bluetooth directly to my hearing aids. No one else need hear it (unless I choose to change the settings and let them). It makes a huge difference to the clarity of the sound. Phone calls are much easier. Audiobooks, podcasts and music are all suddenly accessible, which they never have been before. As a voracious reader, losing the ability to read print was very hard for me, but now through technology I can still read on the backlit high-contrast screen of my iPhone X, and listen through Bluetooth streaming. It’s a great joy.
A world of sound has opened up. Because there’s no extra equipment; just my hearing aids and my phone, both of which I have on me nearly all the time, I listen to audiobooks or podcasts in every spare moment: emptying the washing machine, walking home, waiting in a queue. There’s no dead time any more. I even watched 58 children each perform the same poem at a drama festival with a beatific smile on my face while actually listening to War and Peace, and no one around me knew (until now …) Sometimes, my husband breaks off conversation, gives me a suspicious look, and asks if I’m listening to something else. (No, darling, of course not, tell me more about your day. Ahem.)
Many blind or partially-sighted people use specially-designed satnav apps to help them find their way about. These have never been an option for me as I couldn’t hear the instructions clearly. Now I can. My guide dog and I trekked off to an unfamiliar location with me listening to the new voice in my head (it’s real, honestly). Yes, the journey took an hour and a half when it should have taken twenty minutes, but we got there, which wouldn’t have been possible before. I didn’t celebrate (I was too busy apologising for being late) but the app obviously thought I should because it helpfully pointed out there was a pub 50 yards to the left. Since it was only ten a.m., it’s just as well that no one else could hear.
That’s only the beginning. I’ve bought a Bluetooth connector that lets the TV stream directly into my hearing aids, with separate volume controls to the sound going into the main room. So my husband can finally turn the TV down to a level that doesn’t blast his ears, and I get an amazing cinema-sound experience that means I don’t need to be glued to the subtitles. Next on my list is a Bluetooth doorbell that streams via my iPhone to murmur discreetly into my ear, Jeeves-style, that Someone Is At The Door, Milady. (Possibly it won’t actually say Milady, but I’m sure that’s the general tenor.)
Since childhood, I’ve thought that hearing aids lacked imagination. People with hearing loss want a lot more than a glorified ear-trumpet. Now, at last, the superpowers are arriving. ”
“I’ve been wearing in the ear type hearing aids for several years but have just decided to switch to behind the ear. I really wasn’t sure if it would be the right decision; my main concern was how they look, with my short (balding) hair there’s no hiding place!
Anyway after a trial period I’m pleased to say the behind the ear aids are a great improvement. I work in an office and hearing my colleagues both face to face and via telephone is very important. The sound quality is clear and natural. Another important element is being able to communicate in social situations, such as in a group at a restaurant. I noticed with my previous hearing aids, I did struggle with the background noise and could only feel confident to speak to the person immediately opposite or adjacent. The new hearing aids are allowing me to pick up on conversations across a large table and they seem to filter the interfering noise.
My Oticon OPN hearing aids also have additional features including Bluetooth connectivity to my mobile phone so I’m able to take calls and listen to music without having to use headphones – a real bonus!
I think the stereotypical image of hearing aids is changing. My pair of hearing aids are high end technology, they look advanced but also I think the prevalence of Bluetooth headphones and other similar technology means wearing such a device, even as a ‘younger’ person, is ‘normal’.
I trust Rob because I’ve always felt I’ve received appropriate and considered advice. This is the third pair of hearing aids I’ve bought from Rob. On each occasion we’ve focused on finding the best solution – through discussing the merits of various manufacturers, types of hearing aid and matching this with the condition of my hearing loss.
When buying the most recent pair, Rob and I met on several occasions, looking at the results of the trial, tweaking the set-up of the hearing aids and making sure I was comfortable with the hearing aids prior to purchasing.
Over the years I’ve received regular check in calls from Rob and team. I haven’t used Rob’s after sales care service as much as I probably should have done (Rob told me off recently!) but I know he’s only a phone call away and would be available immediately if I needed support.
My sister also has hearing aids supplied by Rob and we both agree we’re lucky to have found him and have really benefitted from the service he has provided.”
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Recent visit to R. J Donnan Hearing Care:
“Right from the start Rob made my wife and I feel very relaxed and confident of a very professional service. After my hearing was found to be ‘in need of improvement’ Rob went through several options with me and placed his recommended hearing aids in place. We chatted for some time until I was confident enough to leave, wearing the hearing aids on trial. No payment was requested at this time. Rob made a follow up appointment for me for the following week. On my return, and only when I was totally happy with every detail, was payment required.
Will be going back next week for the first of future follow up appointments. As I work in the music business it is essential that my hearing has to be as good as it can be and I am pleased to say that I am more than satisfied. ”
Wrote ‘Penny Arcade’ as sung by Roy Orbison
I went to see RJD hearing in November. I wasn’t really sure what to expect but I thought if I’m going to do this, I’d only be willing to wear something that was totally invisible. Rob talked me through the various options and I agreed to try the Phonak B90. After a few fine-tuning visits, I found that they did help in some environments, but they were a lot of money and were a little more visible that I’d wanted (well, that’s how I thought at the time).
I returned for my next appointment, and having listened to my views and knowing that I was about to go on a 2 week holiday, Rob suggested I take a different model (I think the V50) and the B90s, with a little fine-tuning done. So I got to take 2 pairs of hearing aids on holiday with nothing paid or signed! I can’t see any other place doing this.
I returned after my holiday – it’s now well into January! – still not convinced that the outlay to fix my mild high frequency hearing loss was something I should have to deal with. Feeling pretty determined to put this whole thing aside for a while, I went to see Rob. He was almost cheerful to hear my conclusion, and just suggested that I go out again and try the phonak V30 10. I thought ‘why not’, and to my relief I actually think that these are better than the dearer models. The sound seems less artificial, perhaps the hearing aids are not processing the sounds so much?
So, I went to see Rob this Saturday and paid him. The V30 does the job, no-one has seen them and I saved a fortune, both on what I might have spent and on what I would have been charged elsewhere for the V30s. Thanks, RJD hearing.
Star rating: 5
“The hearing aids are excellent and I love being able to listen to my podcasts on my phone when out walking with no tell tale wires in my ears but most of all I love the customer service that I continue to receive from Rob.
I would never go anywhere else for hearing aids and recommend Robert Donnan unreservedly.”
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