11 June 2015
Brilliant, trustworthy and excellent service.
I was rather uncertain after wearing NHS hearing aids for 10 years but the benefit of a free trial helped to win me over. Rob was very professional, approachable and helpful, nothing was too much trouble even making two home visits to “fine tune” the units. The Phonak V30 10 made an immediate difference to my hearing, is unobtrusive and almost invisible when wearing. What really impressed me and I found refreshing was following the free trial period when I asked to upgrade to a more expensive Phonak V50 RIC, Rob suggested that for my type of hearing loss the technical improvement over the V30 would not be cost beneficial. The service and care is exemplary. I carried out a significant degree of internet research and found that his prices are extremely competitive so with a free trial and 60 day money back guarantee I can highly recommend R J Donnan.