“I have been known for being quite a loud character and have struggled with not clearly hearing exactly what people say for much of my adult life, but not really thought of doing anything about it. For years I have annoyed my wife and kids by asking my wife to repeat herself at home constantly, just thinking it was me being a stereotypical male and not listening! and am sure have been a real pain to my family at large for having to have the TV at home or radio in the car on far louder than anyone else felt acceptable.
At work, I have often struggled in meetings to catch the exact words colleagues or customers have said and often have had to rely on trying to lipread or concentrate very, very hard on what people were saying to me.
After my wife eventually nagged me enough to go for a hearing test, and after much research online to look for a company I thought I could trust, I found RJD Hearing. I filled out the online form and waited for contact…
From the first contact, I really was bowled over with Rob’s bedside manner. The first interaction was a phone call where he was immediately empathetic to my enquiry, during that call he quickly turned into a very consultative style, advising me on considerations for my choices, and also breaking down some of the taboos I had in my mind about hearing loss at my age.
On the first meeting, after having a hearing test and establishing the level of my loss of hearing, we discussed lifestyle and preferences and he recommended the Phonak Audeo Marvel and I left with them on a free trial. I returned for a second visit and I could appreciate the difference they were making at home to my general hearing and my quality of life, but I wasn’t wearing them out and about or at work. Rob was fabulous in his counselling to me, listening to everything I said about how I was feeling, how they were affecting me, what I was hearing etc. He made some changes to the programming of my hearing aids and sent me away again – with no pressure about buying them or even discussing the price or a payment plan.
On the second visit I had overcome wearing them socially, but still wasn’t wearing them during the working hours. Again Rob, was so calm and I felt, that he was interested about trying to improve my quality of life. He was so knowledgeable and enthusiastic about the subject, he wanted to listen to everything about how they were impacting my life and I genuinely felt he wanted to solve the problem for me. So again, he made some changes to the programming of my hearing aids and sent me away!
On the third visit, everything had changed, I was wearing them religiously from morning till night and now wouldn’t consider going anywhere without them (apart from swimming or the shower!)
I have now purchased my hearing aids and haven’t looked back! I am hearing small things, that make such a massive difference, like the birds singing or a clock ticking! I am more engaged with my kids, I have stopped annoying my wife by ignoring her, and the family home is more in harmony because I can hear everything they can.
At work, I am fully aware of everything everyone is saying in meetings. I travel a lot with my work and having my aids connect by Bluetooth to my phone means that if I am on a train, plane or in a hotel room, I can listen to my phone, or watch my iPad etc without needing an extra set of headphones , as I can stream the music or audio into my hearing aids. Not only that, but when driving, I often have two phones with me (my personal and my work phone) so I can use either phone, with my work phone connected to the car bluetooth and my personal phone connected to my hearing aids Bluetooth. This has proved quite life changing for me when travelling during working hours.
The only negative I can find to say about my experience with Rob Donnan is that I wish I had found him 10 years ago!
I cannot recommend his services highly enough.”
Glenn
18.03.19
