Response Hearing, North East


Response Hearing is a local, independent hearing specialist that is dedicated to providing high-quality hearing solutions and hearing protection products at affordable prices. With a high level of personalised service not available with the bigger high street providers. Response Hearing is located in Northeast England, owned and operated by Gavin Smith, who Is a HCPC registered hearing aid audiologist with over 13 years of experience. Having spent over 6 years as a company director, for the biggest provider of hearing aids on the UK high street, Gavin became increasingly disillusioned with the volume driven process employed by the bigger retailers. Response is a customer focused local company where each customers needs are assessed individually and thoroughly. The emphasis is on quality not volume, and a tailored bespoke solution ensures the best possible outcome for our clients.

Micro- Suction

I had microsuction today after suffering for over a week – I saw my GP who suggested carrying on with the ear drops which could take weeks. I was almost totally deaf in one ear and found this so frustrating and hard to cope with. I found the Response clinic on the Internet and got a same day appointment. Brilliant service – Gavin was friendly and professional and the whole procedure took minutes. Fantastic price and result! Would highly recommend.
Practice: Gavin Smith, Response Hearing
Star rating: 5
Craig Hopkins
12 02 18


GN Resound LiNX 9 3D (NEW)

Excellent service from Gavin, patient, helpful and approachable. We have got the best possible outcome for my particular situation and this will enable me to carry on with my profession in demanding situations.

Mr. Kitcatt

North East
19 05 2017

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Starkey Muse CIC i1600 (wireless)

Gavin Smith of Response Hearing gave me a very professional service with a genuine interest in the client. Home visits for all aspects of the service made the design and fitting of my hearing aids a fascinating, relaxed and enjoyable experience. Time and effort was spent on ensuring that my hearing aids are effective and comfortable to wear. I was offered the latest technology and I was able to trial and experiment with supplementary equipment which has enhanced the facilities embodied in my hearing aids enabling significant improvements in aspects of my quality of life including enhanced hearing for watching television and socialising.

I have total trust in Response Hearing, Gavin is exceptionally empathic, warm and person centred; endeavouring to consider my personal needs and interests and even researching for available technology to support my requirements.

After sales service is exceptional ensuring prompt attention via email and home visits. Appointments are professional and efficient but relaxed with no constraint on time.

Peter Lawes

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Phonak Audeo V90 10

Superb, friendly, personal service in your own home by an experienced and knowledgeable audiologist. The hearing aids are light years ahead of the big old standard NHS aids that I put up with for years and more up to date than any Specsavers were able to provide. I can recommend Response Hearing unreservedly.

Colin Adamson

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Tel: 07434 884377

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